Account Supervisor

LOCATION        Arlington, VA


TYPE            Full-time


EXPERIENCE      6+ Years

LMO is a marketing agency that puts people first–our clients, their audiences, and our talent. That means harnessing our skills and imagination to understand and reach human beings, through a collaborative approach that delivers impressive results. It also means fostering a workplace environment that fulfills the needs of our team members, each and every one. There’s a reason we have a high retention rate and a culture that other agencies seek to emulate; because above all, we take care of you as a person. That’s where “People First” starts, and where it goes from there is up to you.”

We currently have an exciting opportunity for a seasoned Account Supervisor in our Arlington, VA office.

Summary: 
Leads day-to-day operations and long-term planning for key accounts. Maintains mid and top-level client contact. Ensures assigned accounts receive appropriate service and resources from internal departments, resulting in account stability.  Acts internally as client champion and ensures strategy is maintained across all agency output.  

Key Responsibilities: 

Account management and leadership 

  • Manage, train, develop and supervise a team of up to five individuals to ensure quality client service and product 

  • Provides internal team with guidance and analysis of client input, together with background knowledge, research and field research to effectively and efficiently implement programs 

  • Encourages and directs growth of skills and training for supervised team  

  • Manages vendor relationships to ensure quality service and fulfillment of agreement/contract obligations 

  • Regularly communicates with Account Director  

  • Directs operations and oversees the development and implementation of all advertising efforts 

  • Supports creative, production, media and other key personnel, when necessary 

  • Maintains continual communication with agency departments to foster good relationships and strategic work 

  • Provides documented input including strategy briefs, problem briefs, media briefs, job requests, change orders and briefs appropriate staff 

  • Oversees project plans to ensure quality work is being delivered on-time and on-strategy 

  • Provides support data including mark-ups & samples 

  • Checks and approves copy, design, and production 

  • Sets program strategy and communicates to internal/external teams 

  • Assists in the preparation of cost proposals/invoices for client approval 

  • Works with team to provided ROI, budget and other program reports on a regular basis 

Client Management 

  • Maintains active liaison with middle/senior Client management  

  • Develops relationship of trust and positive rapport with client POCs 

  • Stays current on client and market developments 

  • Keeps agency up to date on key developments and insights from the client  

  • Identifies opportunities for improvements or integration across advertising programs 

  • Proactively identifies agency performance issues or potential risks with client account direction 

  • Brings potential issues to leadership in a timely manner to determine best solution to recommend to clients  

  • Generates new ideas and proposals in support of agency revenue and account growth 

Requirements/skills:       

  • Bachelors degree in Communication, Marketing or Advertising or related field 

  • 6+ years agency experience 

  • Demonstrated success and experience in leading, mentoring, and developing a team 

  • Event marketing experience is a plus  

  • Exceptional oral and written communication, and presentation skills 

  • Strong attention to detail 

  • Ability to multi-task 

Please e-mail your resume to [email protected].

No phone calls please. LMO is a member of the 4A’s. LMO is a “drug-free workplace.” LMO is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, or any other characteristics protected by federal, state or local law.
  • Accepted file types: pdf, doc, Max. file size: 50 MB.

LMO Advertising
1776 Wilson Boulevard
Suite 500
Arlington, VA 22209
703.875.2193